Please get familiar with our terms and conditions and other important details before ordering.
Ordering handmade stationary
All our wedding cards and stationery are personalized to your specific requirements and are hand finished for unique look, therefore small deviations might occur. Slight differences can mean that the positioning of embellishments may vary by a few millimeters from one piece to another or that the exact colour tone of products may vary slightly as the manufacturers cannot guarantee continuity in batches.
Reproduction of colours and images are as close as possible but they may vary slightly from the photographs shown.
Minimum quantities
There is a minimum order quantity of 20 units.
Texts and Wording
Texts should be typed clearly in a Microsoft Word document or email and emailed to us. Please type in upper and lower case as required, regardless of your chosen typeface. It is customer's responsibility to deliver correctly spelled names and texts. We are not responsible for any errors or omissions, spelling or otherwise in the text supplied by the client.
Proofs are emailed to the client as JPG files. You should list any changes, in order, clearly, in a Microsoft Word document or email and email them to us (please refer to the proof we should make changes to by its file name).
When you are satisfied with your proof(s) you should email us your approval, listing the file names of the proof(s) you approve, in order for printing to commence. Once your emailed approval to print has been received we will send your order to print. If you make any changes to your proofs after your approval to print has been received you will be charged for these costs incurred by Violet.
Violet prints to order. Minor variations in colour, texture, size and positioning can occur and do not constitute a fault.
If you ask us to undertake an unusual or experimental printing or production technique to achieve your desired stationery Violet cannot be responsible for the outcome and no refunds will be given.
Payment
Violet accepts payments in Euro.
Due to the handmade-to-order nature of our wedding invitations and stationery, payment is to be made in full upon placing your order. If cancelled within 7 days this payment is refundable, any cancellations after this time or after the order is dispatched will not be refunded.
Payments are secured by PayPal. You do not need to sign up for a PayPal account to pay with your Credit card.
Pricing
Prices are shown in Euro.
Black (+0.35 EUR) or colour (+0.55 EUR) text print is not included unless other specified. Envelopes are 0.45 EUR/each and can be added on request.
Shipping is not included in the price of our stationery. More information can be found on our Shipping Information page.
We reserve the right to change the prices of our products. All products are charged at the price shown on the date an order is placed.
Discount based on ordered quantities:
80 - 119 pcs - 3% discount
120 - 169 pcs - 5% discount
170 - 199 pcs - 8% discount
200 - 299 pcs - 10% discount
300 pcs and more - 12% discount
Timings from order to delivery
Stationery is made to order and lead times vary. We will endeavour to provide you with proofs of your stationery 5 working days from receipt of your wording and first payment.
Production takes approximately 15-20 working days depending on your chosen design. If your order requires more than one item it will take longer. The delivery time is not included.
If you delay in sending your text, supplying us with the necessary information to process your order, or approving your proofs, your order will be delayed.
We cannot be responsible for any delays in your order caused by circumstances beyond our control.
All times are approximate and subject to change.
The client will be advised of current lead times at the time of ordering.
Delivery
We deliver from Worldwide.
Delivery shall be made to the buyer’s address specified by them on the order. Please make sure you entered the correct recipient name, address and postcode.
We use Bulgarian Airmail or courier for all international deliveries. They are trackable and will require a signature. Parcels within European Union will normally be delivered in 5-7 working days of dispatch, 20-25 working days to overseas countries. Any dates specified for the delivery are intended to be an estimate.
We do not take responsibility for any import taxes outside European Union, customs duties and fees. The recipient of the delivery is the importer in the destination country and is responsible for all import fees.
Delays and Force Majeure
We shall not be liable for any delay or failure to perform any of its obligations if the delay or failure was due to any cause beyond our reasonable control including but not limited to acts of God, flood, explosion, strikes, lockouts, accidents, war, fire, difficulties in obtaining raw materials, labour, fuel, parts of machinery etc. and we shall be entitled to a reasonable extension of its obligations.
REFUNDS & REPLACEMENTS
Refunds
Please read carefully and check the refund details below before ordering.
You have the right to cancel your order within 7 (seven) working days from placing it online on our website (www.violet-bg.com). The cancellation must be done in written within this timeframe on mail_violet@abv.bg . Full refund will be given within 30 days from the day of cancellation, including any shipping charges you have paid when purchasing and by the same way of payment.
Due to the personalized nature of each order, once your approval has been given, your order is in production and your 50% deposit cannot be cancelled or refunded.
If Violet is unable to deliver the order due to materials being out of stock, you will be informed and a similar option will be given as replacement. If there is no alternative choice full refund will be made within 30 days of date of purchasing, via the same payment method used when ordering.
Replacements
In the unlikely event of receiving faulty goods (e.g. damaged in transportation or wrong stationery style) you should notify us immediately, and no later than 7 (seven) working days from receipt of your stationery. If it is deemed to be faulty on the part of Violet, we will correct or replace your stationery and take the cost of replacement.
If it is not possible to correct or replace your stationery with the same, Violet reserves the right to offer a similar replacement.
If the customer orders wrong products and wishes to exchange it for another item this will be treated as two separate orders. For replacement claims please contact us at mail_violet@abv.bg
Returns
Due to the personalized nature of the goods, no returns are possible once the order has been placed and in progress. For cancellation policy and disclaims, see Refunds and Replacements section.
Copyright
All artwork and designs are copyright of Graphico Ltd. - owner of Atelier Violet. Designs and images cannot be reproduced or transmitted in any form without prior written permission.
You are responsible for ensuring that you have obtained all necessary consents and permission in relation to any images, photographs and text that you ask us to include in your stationery.
We reserve the right to use any stationery we create for you to promote our products and services.
The website www.violet-bg.com is operated by Graphico Ltd. whose registered office is:
Graphico Ltd.
Dame Gruev 48, ap.5
4013 Plovdiv
Bulgaria
Our registered number is 160116359.
Graphico Ltd. reserves the right to change these terms and conditions at any time.
By placing an order with atelier Violet you are confirming that you have read our Terms & Conditions and agree to them.
*Last update the 8th of January 2018